Let the Customers Do the Talking
When organizations evaluate MDR providers, they want an independent, trusted perspective, and in our view, nothing is more credible than the voice of real customers. The 2026 Gartner Voice of the Customer report for Managed Detection and Response¹ „guides cybersecurity leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights.“
WithSecure has its Elements Infinite service listed on Gartner Peer Insights, opening it up to verified reviews from the organizations using it every day. Gartner then drew on those reviews to produce its Voice of the Customer report for Managed Detection and Response, a report built entirely on real user experience, not analyst opinion.
Based on Gartner, „The Voice of the Customer is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, can also complement expert insights such as Magic Quadrants and Market Guides. It can play a key role in your buying process, as it focuses on direct peer experiences of buying, implementing and operating a solution.“²
Every Reviewer Recommended WithSecure
Twenty customers took the time to review Elements Infinite on Gartner Peer Insights during the 18-month consideration period ending 31 January 2026, and each of those reviews passed Gartner’s strict authenticity verification process before counting toward the report.
What makes these 20 authenticated reviews particularly meaningful is who left them. 85% came from midsized organizations with revenues between US$50 million and US$1 billion (approx. €44 million to €880 million), the midmarket segment WithSecure targets with Elements Infinite. It’s one thing to perform well in a report; it’s another to be validated by your ideal customers.
WithSecure achieved the maximum possible Willingness to Recommend rating of 100% in Gartner Voice of the Customer for Managed Detection and Response as of March 2026, in our view with every reviewer backing WithSecure without hesitation.
A review: European security solution offering top tier protection
A Gartner verified review³ on Gartner Peer Insights for WithSecure Elements Infinite with 5/5 Overall User Rating commented:
WithSecure Elements Infinite offers an outstanding value as it was easy to setup and WithSecure engineers provide a detailed and insightful list of observed behavior in case of incidents. WithSecure is a long term reliable partner for security solutions.
Banking industry based in Austria
How Gartner defines MDR services?
„Gartner defines managed detection and response (MDR) services as those that provide customers with remotely delivered security operations center (SOC) functions. These functions allow organizations to perform rapid detection, analysis, investigation and response through threat disruption and containment. They offer a turnkey experience, using a predefined technology stack that commonly covers endpoints, networks, logs and cloud. Telemetry is analyzed within a provider’s platform using a range of techniques. The MDR provider’s analyst team then performs threat hunting and incident management to deliver recommended actions to their clients.“¹
Gartner also notes that:
MDR offers outcome-driven security incident management that is predicated on the detection, analysis and investigation of potentially impactful security events and the delivery of active threat disruption and containment actions to respond to and mitigate the impact of cyber breaches.
According to Gartner, „as security operations mature and AI-driven solutions initiate measures for active containment of threats, the requirements for MDR solutions are evolving.“ ¹
The flagship MDR service: WithSecure Elements Infinite
WithSecure™ Elements Infinite is WithSecure’s most comprehensive managed security service combining Continuous Threat Exposure Management (CTEM), 24/7 Managed Detection and Response (MDR), and an Incident Response Retainer into one.
Your IT team stays focused on the business. We handle the rest.
Learn more about WithSecure™ Elements Infinite.
Sources:
1) Gartner Voice of the Customer for Managed Detection and Response (31 March 2026)
2) Link to Gartner Voice of the Customer Methodology
3) A review submitted to Gartner Peer Insights on Jan 19, 2026
Disclaimer: Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Blog post
Read our latest blogs
Blog
Your data is a strategic asset. You’re giving it away for free.
Blog
When attacks move in minutes, reactive security is already too late
Blog