Website

In brief

We use cookies, web beacons, and other tracking technologies to learn how our websites are used and how they perform.
We do this to improve your experience on the sites, and to be better able to market our products and services to you.
The specific set of technologies used varies depending on the product, service, and site you are interested in or use.

In full

This policy describes the privacy practices on our websites. By websites (or sites) this description refers to groups of pages within the WithSecure.com domain. Our online resellers (e.g. Cleverbridge AG) have their own privacy policies and are not included in this policy. For our personal data processing practices in general, please see the WithSecure privacy statement. If you are looking for information about how we process your data in a particular service, you may also find our service-specific privacy policies, e.g. that of the Elements privacy policy, relevant to you.

We use cookies on our websites to assist us in content personalization, website improvements and development, and to create relevant online marketing activities. When you visit our sites, you agree to the use of such cookies. You can also adjust your choices from our cookie preference settings. Your cookie preferences remain active for one year from your choice. The expiration date of a cookie is dependent on the cookie provider. If you wish to remove the cookies prior to their expiration date, you can do so from your browser settings.

Some cookies (functional cookies) are required for proper functioning of the site or for security reasons, and are always set. For the sake of keeping this document relevant, such essential cookies are not discussed herein.

Website personalization and development

The information collected via cookies and other web technologies helps us understand when and how visitors discover, interact with, and leave our websites. We then use this information to

improve the visibility and usability of our sites,
locate and address technical issues you might experience,
deliver customized and relevant content, including pricing, to you, and
direct you to the most relevant localized web page (based on geographic IP address).
By default, we do not use cookies to identify the individuals who visit our websites. However, if you have voluntarily submitted your contact information to WithSecure — when purchasing a product, downloading a product trial, completing a survey or entering a contest, for example — we may, with your consent, tie your website usage to your individual record through the use of cookies. If you are a visitor interested in our corporate-oriented communication, this will also include your previous browsing on WithSecure websites. If you already have a business relationship with WithSecure, this will be combined with the pre-existing information we have about you stored in our Customer Relations Management platform. Read more.

We generate statistics and aggregate reports for internal use, as well as for sharing with WithSecure group companies, partners, and subcontractors. Our third-party web analytic providers may also create and publish aggregate reports of the data collected. The statistics and aggregate reports do not contain any data that could be linked to an individual website visitor.

Chatbot Experience and Privacy

On our website, we offer a chatbot experience provided by a third-party vendor, Qualified.com, Inc. This chatbot tool automatically performs reverse IP lookups if a visitor has not accepted cookies. By using the visitor’s IP address, we can identify details such as the company name and location. However, any personal information requires explicit consent from the user before interacting with the chatbot.

User-Provided Information

Information such as the user’s name, email address, or phone number is only collected when the user voluntarily provides it. This information is necessary if the user wants to utilize features like the meeting booker or live chat provided by the chatbot experience.

Qualified’s Data Access

When using the chatbot Qualified has access to specific information, including the user’s name, contact details, IP address (for data enrichment), and cookie data (to track activities within the WithSecure website). Importantly, users are not tracked across different domains, and no profiles are built.

For more details, please refer to Qualified’s Privacy Policy.

Web marketing activities

The data we collect can also be used for marketing purposes. Information about the pages you have visited or the products you bought in the past helps us market more relevant services to you in the future.

We also work with data aggregators and ecommerce sites to provide targeted advertising to our customers. In practice, this means that when you visit our site or a third-party website we have partnered with, or click an advertisement for WithSecure products or services, your activity may be tracked through cookies. These cookies are generated by our marketing partners and used to display personalized WithSecure-related advertisements on other websites.

We do not sell your personal data to any third parties. Information that is not personally identifiable may be shared with our advertising or business partners. They may also use cookies to track what advertisements you have seen and what products or services you appear to be interested in.

General information about cookies

Cookies help us collect information about the use of our website. This information includes, among other things,

the web browsers and operating systems used,
the domains of referring sites (traffic origin),
the date, time, number, and duration of visits,
which pages or elements within pages were viewed,
which links, buttons, or other items were clicked,
and what was typed into text fields in forms.
Cookies may contain IDs, typically random strings of numbers and letters, that are unique to your browser. This helps us recognize your browser when you visit our website again.

If you have provided consent for analytics cookies, we may link your interactions on our website — including form submissions — with a Google Analytics User ID. This information may be transferred to and processed within our CRM system, such as Salesforce, for the purpose of improving our communication, understanding your preferences, and delivering services that are more relevant to your needs.

We use both first-party (set by WithSecure) and third-party cookies (set by a vendor other than WithSecure). Third-party cookies convey information to that third-party site upon your visit to an WithSecure site.

Cookies are also used to track your reaction to emails sent to you, so that we know whether we have been successful in relaying the messaging to you.

Change your cookie settings

You can discontinue cookie-based data collection at any time, by opting out from the cookies (see the options below) or by adjusting your browser settings. Do note that some features of our website rely on cookies to function.

Please note that these opt-out mechanisms work by placing a cookie on your browser. Therefore, your browser must be configured to accept cookies for your preference to take effect. If you delete your cookies or switch to a different web browser, you will need to set your preferences again.

Third-party cookie providers

We use the following service providers to achieve some of the collection of data via cookies, as described above.

Third-party websites

We are not responsible for any third-party websites you enter via our website, and their practices are not covered by this policy. Our website privacy policy does not cover data collected by any third-party websites, so you should read the privacy statements of those websites carefully.

WithSecure does not control cookies from third-party websites. The third parties are responsible for how these cookies work and how the personal data is processed.

The practices related to accepting or blocking third-party cookies vary by marketing campaign and are defined by the third party and applicable laws.