Survey

In brief

In this privacy policy, we at WithSecure explain how we handle personal data in our surveys.

We collect survey data on our customers’ experience of working with us and our products and services. We use your responses to improve our products, services, and for other collaboration with our customers.

In full

WithSecure deploys customer surveys to acquire feedback on security services. We use this feedback to increase our customer understanding and consequently to improve our products and services, as well as the way that we operate on the market.

This privacy policy focuses on the items we believe are the most relevant for you. Such items are in particular:

the type of personal and private data that the service collects,
what we use it for,
our justification,
typical disclosures, and
for how long we store it.
More information on such topics as well as on other aspects (data subject rights, contact information, etc.) of the processing of your personal data is also available via the embedded links to our General privacy policy.

What data do we collect?

We prepopulate our survey with the data that we have on you. This typically includes your email address, phone number, name, language, country, and other customer relationship data. We may additionally ask for some more information, such as age and gender, to help categorize responses. In the survey we ask about your experience with us.

Choices

We collect this data only where you consent to it by responding to our survey. You do not have to respond to us. However, we would very much appreciate that you do so, so that we know what you value to better serve you.

Partners

In some cases, we also conduct surveys on our partners’ end customers. To effectively approach you as an partner’s end customer and to get usable results, the partner provides us with baseline data on intended survey recipients. Such data typically includes email addresses, names, phone numbers, contact IDs, number of activated licenses, details on the offer (e.g. fixed or mobile, number of paid licenses). We may share your responses with the partner for analysis and as feedback for future improvements. The partner processes and stores such data according to their own practices.

If the partner manages the communication preferences and/or holds all identifying data for the recipient, the partner is responsible for removing those end customers who have opted out.
If WithSecure™ manages the communication preferences relating to distributed security services for the recipient, WithSecure™ is responsible for removing the recipients who have opted out.
The partner is the first point of contact for any additional queries from the survey recipient.

Transfers and disclosures

We share our customers’ contact data with our affiliates and subcontractors to enable our affiliates and subcontractors to contact customers for conducting surveys and to provide visibility of survey results to the relevant affiliates. The affiliates and subcontractors agree to process personal data solely as instructed by WithSecure. They are not allowed to use survey data for any other purposes. They are themselves responsible for cookie practices on their sites.

For more information on our transfers and disclosures please read our General privacy policy.

Retention

If you are our corporate customer or partner, your survey responses are stored in our customer registry in accordance with its retention rules set out in our General privacy policy.

The purpose for retention is to ensure enough time for conducting a successful survey and analyzing the data. After this, the results will be anonymized and continue to be stored as aggregate results.

Security

We apply strict security measures to protect the confidentiality, integrity, and availability of your personal data when transferring, storing, or processing it.

We use physical, administrative, and technical security measures to reduce the risk of loss, misuse, or unauthorized access, disclosure, or modification of your personal data.

All personal data is stored on secure servers operated by WithSecure or our partners with access limited to authorized personnel only.

Your rights

Please read our General privacy policy for information on your statutory rights and how to contact us.

General

Please note that this privacy policy will regularly be updated to reflect any changes in the way we handle your personal data or any changes in applicable laws.

This version of the policy clarifies, updates, and replaces the previous version. To continue keeping this document up to date, we will make changes and additions to this from time to time.

For information on definitions and change management please read our General privacy policy.