Case Study: 3stepIT
3stepIT is a Nordic circular technology provider helping organizations maximize operational and cost efficiency while ensuring responsible, data secure, and sustainable handling of their IT devices.
Founded in 1997, headquartered in Helsinki, Finland, and operating in Sweden, Norway, and Denmark, 3stepIT employs more than 500 people, manages over 2.5 million devices, and owns three refurbishing centers in the Nordics.
Pain points
3stepIT’s adversaries operate 24/7, so the company decided that it was essential to create a security operations center. Realistically, it would have been too resource-intensive to run this themselves, so they had to look for help. A major concern was that if an incident occurred on a Friday evening, no one would pick it up until Monday morning and that simply couldn’t happen.
3StepIT were also determined to avoid alert fatigue so that the company could free up their employees to take on more important tasks.
The result
The main impact is peace of mind, that there’s someone watching the entire threat landscape 24/7 – including on-premises endpoints, servers and cloud setup.
As 3stepIT now runs WithSecure’s Infinite offering, they can say with confidence that 24/7 security monitoring is in place and that it contains response capabilities. This keeps them competitive as a business.
We’ve also been able to set up monthly service reviews, pass on useful threat intelligence and tangible improvement suggestions, as well as ensuring 3StepIT are not bothered by unnecessary alerts.
“With WithSecure, we have their best, top certified security experts and IR know-how in our corner, but we don’t see them often as they are doing their job well! The everyday service is excellent, and we are also able to open up individual cases in the portal if required. I really appreciate the fact that cases are dealt with quickly – usually within 15-30 minutes.”
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