WithSecure Countercept Managed Detection and Response
Built by attackers for defenders
Countercept’s dedicated Detection and Response team deals with potential cyber threats to your organization in minutes. Countercept acts as an extension to your security team, sharing our threat hunting expertise, helping your team learn and grow and supporting continuous improvement of your security posture.
- WithSecure threat hunters spend up to 50% of their time researching new and evolving tools and techniques used by threat actors. Every alert is investigated by the DRT who will use its knowledge and experience to decide what, if any, action to take.
- Countercept MDR’s proprietary Endpoint Detection & Response (EDR) agent and log collectors, which fweed data into our xDR detection platform, provide excellent visibility of user, endpoint, cloud and network activity.
- Countercept MDR’s 24/7 First Response service contains and remediates incidents before they have a chance to impact the business. Using our proven First Response methodology enables threat hunters respond to incidents, at the right time and in the right way, with less than 1% of incidents to date requiring escalation to WithSecure Incident Response.
We deliver operational efficiency and resilience to clients that allows them and enable enterprises to achieve their goals.
What can you achieve?
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Effective Detection & Response
Countercept is a threat-driven service designed to be effective in the 'gray area' where legitimate activity masks malicious intent. We respond to incidents in minutes - and resolve most of them within hours.
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Peacetime Value
Countercept provides cyber security insights that support continuous security posture improvement. We help you improve your security posture and meet your compliance obligations.
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True Partnership
We act as an extension of your cyber security team, giving you unmetered access to our experts, sharing our threat hunting expertise, addressing queries and helping your team develop.
By 2025, 50% of organizations will be using Managed Detection & Response (MDR) services for threat monitoring, detection and response functions that offer threat containment and mitigation capabilities
Source: Gartner
Countercept MDR architecture
Countercept D&R team
WithSecure™’s Detection & Response Team (DRT) spends up 50% of its time researching vulnerabilities that attackers might exploit and proactively creating detections
Customer and True Positive finding
Our DRT and Incident Response teams use the same technology platform and work closely together – meaning handoffs are seamless and well-practiced
Peacetime Value
Dedicated security engineers provide insights that help you deter and resist attacks
Countercept MDR advantages
Consistently effective in MITRE evaluations
Across all three evaluations WithSecure consistently identifies threats and has demonstrated its effective response.
NPS growth of 124% since launch
Incidents demand preparation, promt action and clear communication. Our customers affirm that we do this.
Consistently outstanding service
Net Promoter Score (NPS): 51
Customer Effort Score (CES): 89%
Customer satisfaction (CSAT): 4.6/5–4.7/5
30 years of true partnership
Working to solve technology problems since 1988. Countercept MDR has been delivering its service since 2016.
Proprietary XDR platform
In-house expertise and in-house development of systems, from Detection all the way through to Incident Response.
Advantages 100% success rate
| Feature | Common D&R solutions | WithSecure™ Countercept |
|---|---|---|
| Time to value | Months | Days |
| Logs consumed per month | Billions | Millions |
| Alerts per month | 100,000s | 1,000s of relevant alerts |
| Alerts investigated by expert | 0-10% | 100% |
| Investigation time | <1 minute | As long as necessary |
| Solution efficacy (% of actions that produce a desired result) | <50% | >95% |
| Responder profile | Analyst | Threat hunter |
| Responder experience | 2 years - defensive | 5 years - offensive |
| Responder churn | 10-50% | 5% |
"By 2025, 50% of organizations will be using Managed Detection & Response (MDR) services for threat monitoring, detection and response functions that offer threat containment and mitigation capabilities."
Gartner, 2021
Customer references
WithSecure™ received a rating
of 5 stars from the reviewer
Gartner peer insights: Excellent Service And Experience
April 9th, 2021
"Excellent service on both technical and commercial sides. Extremely responsive to feedback. All technical challenges have been met. Feels like a great partnership in the cyber security world."
CTO, Healthcare industry
WithSecure™ received a rating
of 5 stars from the reviewer
Gartner peer insights: A Case For Human Over AI Provided Security Services
April 8th, 2021
"I have a very close and interactive relationship which helps ensure that coverage, investigations and future roadmap developments are kept current and secured. The insights provided and their willingness to engage to help better analyse the data has proved exceptionally helpful to understanding our risks and remediations."
Network Security Manager, Services industry
WithSecure™ received a rating
of 5 stars from the reviewer
Gartner peer insights: A Partnership Which Extends Our Own Security Team
May 5th, 2021
"Impressed by the quality and level of knowledge within the WithSecure as well as the collaboration with our internal team."
Security and Risk Management, Communications industry
- Gartner Peer Insights, April 9th, 2021
- Gartner Peer Insights, April 8th 2021
- Gartner Peer Insights, May 5th 2021
1 The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.
Related content
2021 Gartner® Market Guide for Managed Detection and Response
Gartner's Market Guide to MDR is a proven, indispensable guide for organizations that must protect their employees, systems and data.
Read moreFirst Response and the Moment of Truth
Our report identifies a significant window of opportunity for responders to stop a modern attack in its tracks and how to build this capability – and hear firsthand from Detection and Response and Incident Response professionals.
Read moreThe CISO’s New Dawn
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Read moreGet started now
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Our accreditations and certificates
WithSecure™ (F-Secure Cyber Security (Pty) Ltd) is a level 4 contributor to B-BBEE with a procurement recognition level of 100%. Learn more and download our B-BBEE certificate. Click here to read the press release.
