Elements Endpoint Detection and Response
製品サポート
製品ライフサイクルポリシー
製品のサポートは様々な理由で終了します。その理由には、需要の変化、技術革新、競争環境の変化などが含まれますが、単に時間の経過とともに製品が成熟し、新しい製品に取って代わられる場合もあります。
これは製品ライフサイクルの一部として重要なものですが、私たちは製品のサポート終了がお客様の環境内のWithSecure製品にどのような影響を与えるかを懸念する声が多いことを認識しています。
このことを念頭に置き、お客様が製品のサポート終了に適切に対応し、代替製品およびソリューションへの移行を支援するためにWithSecureがどのような役割を担えるかを理解していただくために、EOL（End of Life：製品サポートの終了）ポリシーを定めました。
The threat landscape is constantly evolving, which also means changes in the protection offered by WithSecure. Old products cannot respond to all the current threats.
Security fixes and non-security fixes are not provided for unsupported product versions. Virus definition updates are not tested with End-of-Lifed products. This may decrease the protection capability and reliability of old products, causing, for example, the malfunctioning of the product, conflicts with third party software, false positives and negatives.
Version change policy
The product lifecycle consists of major, minor, and maintenance versions of the endpoint sensor. Typical changes in the sensor per version type include:
- Major (M.0)
- Distinctively new product generation or significant changes in the product functionality, performance, or security
- New integration with WithSecure or 3rd party services
- Minor (x.N)
- New features and improvements
- Support for new operating systems
- Maintenance (x.x.C)
- Maintenance releases (also known as patches) address critical defects or vulnerabilities
- In principal, maintenance releases do not introduce changes to the existing functionality
WithSecure reserves the right to discontinue or deprecate existing functionality from a new (major or minor) product version based on changes in the threat landscape, market situation, or any other business reason. All such changes are noted in the product release notes.
Product version support policy
The product version policy is applied to the endpoint sensors related to WithSecure Elements Endpoint Detection & Response Service solution. WithSecure's Security Cloud and other backend systems used by the application follow an internal lifecycle policy and do not require any actions from customers. WithSecure updates Security Cloud and other services without impact to the application functionality and performance.
Major and minor version support for the product is a minimum of 12 months from general availability (GA) or until 3 months after the release of the next major/minor version, whichever is shorter.
Maintenance releases do not extend the lifespan. A new maintenance release automatically deprecates any previous maintenance release within the same major/minor version.
Product update policy
WithSecure Elements Endpoint Detection & Response Service sensor application can be updated by installing a new version. WithSecure highly recommends that you validate a new version of the sensor in staging environments before deploying it to production.
Network sensors and honeypots are updated remotely by WithSecure.
Customers are responsible for updating WithSecure sensor applications in their production and staging environments and making sure that they are using the officially supported version.
End-of-life communication policy
WithSecure makes end-of-life product announcements on the End-of-Life Announcements page. We encourage customers to visit the site regularly as it contains useful information regarding WithSecure's end-of-life program.
To inform partners and customers well in advance of an approaching end-of-life milestone, WithSecure sends an electronic notification at least 30 days prior to a product's end of life.