Elements Collaboration Protection
Product lifecycle policies
Products reach their end of life for various reasons. These reasons may be due to changes in demand, technology innovation and changes in competitive landscape, or the products simply mature over time and are replaced by new ones.
While this is an established part of the overall product life cycle, WithSecure recognizes that end-of-life milestones often prompt customers to review the way in which such milestones impact the WithSecure products in their environments.
With this in mind, we have set out WithSecure's End of Life Policy to help customers better manage product end-of-life transition and to understand the role that WithSecure can play in helping them to migrate to alternative WithSecure products and solutions.
The threat landscape is constantly evolving, which also means changes in the protection offered by WithSecure. Old products cannot respond to all the current threats.
Security fixes and non-security fixes are not provided for unsupported product versions. Virus definition updates are not tested with End-of-Lifed products. This may decrease the protection capability and reliability of old products, causing, for example, the malfunctioning of the product, conflicts with third party software, false positives and negatives.
This solution was formerly known as WithSecure Elements for Microsoft 365
Product version support
WithSecure™ Elements Collaboration Protection is a Cloud service managed by administrators using the service Management Portal, which has no user-visible versioning. WithSecure carries the responsibility for keeping the portal up to date with the latest and greatest features, improvements, bug fixes, and security patches.
New features and updates
WithSecure™ is responsible for maintaining the Elements Collaboration Protection Security Center and all the related backend services. The Security Center receives regular new features and updates and no Customer action is required to apply these. The change log provides information about the changes such as new features, improvements to existing features, and bug fixes.
End-of-life communication policy
WithSecure™ makes end-of-life product announcements on the End-of-Life Announcements page. We encourage users to visit this site regularly as it contains useful information regarding WithSecure™'s end-of-life program.
To inform partners and customers well in advance of an approaching end-of-life milestone, WithSecure™ sends an electronic notification respectively 180 days and 90 days prior to a product end of life.
WithSecure™ reserves the right to change this policy without prior notice, in which case the new policy will be made available to partners and customers on the supported products page.
Our products and services receive frequent updates and improvements to keep you protected all the time.
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