WithSecure Support

Elements
Check Download Center
Cloud protection

Cloud Protection for Salesforce

Support articles and User guides

Find support
Business Suite
Other products

Support materials

Our knowledgeable community, updated articles, and useful tools are good starting points for troubleshooting and resolving product issues.

User guides

Refer to product manuals, administrator guides, and release notes.

Find support

Troubleshooting

Search for solutions to reported product issues.

Find support

Help forum

Find help browsing through community pages.

Find support

Support tools

Download and run these tools to solve specific product issues.

Find support

Featured troubleshooting articles

September 26, 2023
WithSecure products and macOS 14 “Sonoma”
September 13, 2023
How to submit a false positive or negative sample file or URL to WithSecure
August 24, 2023
Elements Endpoint Detection and Response (EDR) detects a safe application. How to whitelist the detection?
June 1, 2023
Software Updater is unable to install a software update

Contact us

Need further assistance? Our dedicated support team is always ready to help.

Email support

Submit a request for product support

Go to webform

Call support

Speak with a product expert. Check our phone numbers and service hours.

Call us

Support for Partners

Log in to the Partner Portal for partner support.

Partner portal

Activate your product

Find how to activate your business product.

Get started

Important updates

Our products and services receive frequent updates and improvements to keep you protected all the time.

Software updates

See all

Security advisories for our software

See all

Product lifecycle announcements

Check end-of-life announcements and product lifecycle policies.

Check status

Service status & DB updates

Monitor our services’ operational status and track the latest versions of our database updates.

Check status