WithSecure Support

Support for all your needs, in one place.

Download Center

Latest updates and downloads for your WithSecure security products.

 

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Quick start guides

Short & easy-to-follow documents to help you quickly use your product.

 

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User guides

Technical product manuals and administrator guides.

 

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Elements training

Find technical training courses for Elements XM and XDR.

 

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Top Troubleshooting Articles

  • How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account

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  • Elements Endpoint Detection and Response (EDR) detects a safe application. How to whitelist the detection?

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  • Request for registration.json offline token to activate a Policy Manager which is in an isolated or offline environment

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Contact support

Post questions and get answers from other WithSecure customers.

 

Go to the Community

Send us an email request for product support.

 

Email Support

Speak with a product expert. Check our phone numbers and service hours.

 

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Elements Security Center

Manage your Elements services.

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Partner Portal

Support for WithSecure Partners.

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eService Portal

Support for WithSecure customers.

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Submit a sample

If you have a file or URL that you suspect might be malware or is being incorrectly detected, you can submit it to us for analysis.

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Renew license

To renew your WithSecure business license, please fill in the renew form or contact your partner directly.

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Product updates

Announcements

WithSecure Elements
  • Automated Actions Now Support Response Jobs for Identity Security for Entra ID BCDs

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  • New Email Notification Enhancements for Elements MDR Services

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  • New roles for managing access to XDR features

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Business Suite
  • Changes to the Windows EPP Scanning Components – May 2025

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  • WithSecure Business Suite – No Support for old versions (15.x and older)

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  • Release to Manufacturing: Client Security for Mac 16.02

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General
  • Network Addresses for WithSecure Countercept

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  • Support Status: Windows 8/8.1

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  • WithSecure™ is refreshing its Terms of Use for our products and services

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Changelogs

  • Product changelog links

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Product lifecycle announcements

Check end-of-life announcements and product lifecycle policies.

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More support resources

Support tools

Tools that can assist you with troubleshooting and solving specific product issues.

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Your Ideas

Submit or vote for suggestions to the Product Leadership team. Exact steps can be found in this Instruction article.

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Security advisories for our software

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Vulnerability Reward Program - Up to 18,000 EUR

WithSecure rewards parties who report security vulnerabilities in certain WithSecure products and services, also known as a "bug bounty" program.

Find out more