Getting started with Elements Security Center
What is the Elements Security Center (ESC)?
The Elements Security Center (ESC) is your central portal for managing all WithSecure Elements solutions. Log in to monitor your environment, manage companies (if you’re a partner), and access critical security features.
Login & Access
- Go to: https://elements.withsecure.com
- Login: Use your WithSecure Business Account email. (Usernames are no longer supported.)
- No account yet? Contact your provider or use your subscription key to self-register https://elements.withsecure.com/self-register.
- Multi-Factor Authentication (MFA) is mandatory and configurable within the portal.
Setting Up Multi-Factor Authentication (MFA)
- Recommended: Set up more than one MFA method (security key, authenticator app, SMS, etc.) as a backup.
- Manage MFA: Go to your account settings in ESC to add, change, or remove MFA methods.
- Tip: Use the most secure method available (FIDO2 security keys are best).
ESC Portal Navigation
- Home Dashboard: See an overview of all your managed solutions and companies.
- Action Bar: Access the scope selector, new features, free trials, help resources, Luminen™ AI, and account settings.
- Navigation Pane: On the left, find links to manage subscriptions, downloads, devices, security events, reports, and support.
Managing Companies & Scope
- Scope Selector: Switch between partner, service provider, and company views.
- Select a Company: Click the scope selector and choose the company you want to manage.
- Organization View: When managing a specific company, actions and data are limited to that organization.
Key Features & Workflows
Luminen™ AI
- Get natural language summaries and recommendations for security events, powered by generative AI.
Security Administrators
- Add, edit, or remove admin users.
- Assign roles and access rights based on responsibilities.
- Unlimited admin accounts can be created as needed.
Subscriptions
- View, assign, and export subscription keys.
- Assign new keys to companies or request keys from your partner.
Downloads
- Download software for all supported operating systems.
- Send download links to users or add new devices directly from the portal.
Security Events
- View and filter all security incidents.
- Apply multiple filters (severity, source, time, etc.) for detailed analysis.
- Export reports or set up custom alerts and notifications.
Reports
- Create and customize reports with widgets.
- Schedule automated email reports (daily, weekly, monthly).
- Download reports as PDFs for sharing or archiving.
Support & Resources
- Help Icon: Access quick start guides, user manuals, and community forums directly from the portal.
- Support Requests: Submit cases via the Partner Portal or https://www.withsecure.com/en/support/contact-support/email-support.
- Documentation: Find detailed guides and FAQs in the Help section.
- Training: For comprehensice ESC training, please refer to section 1 of our Elements training material.
- Additional Services: Explore Co-Security, Managed Services, and Consulting via the Security Services page.
After purchasing, you’ll receive an activation email. Click the link in the email and log in with your WithSecure Business Account. If you don’t see the email, check your spam folder or contact your administrator.
If you don’t receive your activation email for Elements Security Center, check your spam or junk folder first. Make sure your email address is correct and that your administrator or partner contact has sent the activation link. If you're using Microsoft 365, check your quarantine folder at https://security.microsoft.com. If the email still doesn’t arrive, contact WithSecure support for help.
Release notes are available in the WithSecure Community.
If you see this error, first make sure you're using the correct login URL: https://elements.withsecure.com. If you’ve forgotten your password, click “Forgot password?” on the login page to request a reset. If the reset email doesn’t arrive, try using a private/incognito browser window, check your spam or quarantine folders, and ensure your network allows traffic to *.withsecure.com. The reset email will come from no-reply@withsecure.com. In some cases, proxy or firewall settings may block access—make sure your network isn’t preventing connections to WithSecure domains.
This error usually appears when trying to access the portal using an outdated URL. To resolve it, make sure you’re using the correct login address: https://elements.withsecure.com. Using older or bookmarked links may trigger the error, so always use the updated URL to ensure successful login.
This error typically occurs due to browser or network issues. First, try refreshing the page using Ctrl + F5 to reload it completely, including the cache. If that doesn’t help, switch to a different browser, clear your browser cache, or use Chrome/Edge in Incognito/InPrivate mode with extensions disabled. You can also try logging in from another device or network, as proxy or firewall settings may block access. If the issue persists, wait an hour and try again—it may be a temporary portal-side problem. If it still doesn’t work, consider submitting a support request.
This error typically occurs due to a mismatch in multi-factor authentication (MFA) settings for users created after enabling Single Sign-On (SSO) federation. Although SSO includes MFA, the portal may still expect a separate MFA setup, causing access issues.
To fix this, go to Management > Vulnerability Settings > Security Settings and disable the Force two-factor authentication setting. This allows access without compromising security, as MFA remains active via SSO.
If that doesn’t work, an administrator can temporarily disable SSO federation under Management > Organization settings > Security administrators > SSO Federation. The user can then enable portal-level MFA manually. Once done, SSO federation can be re-enabled, restoring access to Elements Security Center.
Navigate to Downloads in the portal. Choose the correct installer for Windows, macOS, or mobile devices. Use the provided subscription key during installation.